$25 Pilot Reservation Refund Policy

At a glance

The $25 payment is a refundable pilot reservation deposit. It is offered only after a family has received a Founding Family invitation. It is not payment for a childcare session and does not guarantee a particular caregiver, date, transportation arrangement, school release, or care availability. If your family enrolls, the full $25 is credited toward your first $99 membership month. There is no minimum membership commitment. The first hour of the family’s first care session is free with Founding Family membership. That first-hour benefit is separate from the reservation deposit and remains subject to onboarding, availability, and care eligibility. Any care beyond that first hour is separately quoted and charged.

When you may receive a full refund

You may request a full refund at any time before the deposit is applied to your first membership payment. No reason is required.

Opportino will also issue a full refund if:

• Opportino withdraws your invitation before onboarding begins;
• we cannot serve your location or care needs during the pilot;
• Opportino cancels or materially delays the pilot;
• you have not been invited to begin onboarding within 90 days of payment, unless you ask us in writing to keep your reservation active; or
• you were charged more than once for the same reservation.

When the deposit becomes a membership credit

If Opportino offers your family a pilot place and you confirm enrollment, the $25 deposit will be applied to your first $99 membership payment. We will not charge the remaining membership balance or any childcare charges without separate authorization.

After the deposit has been applied, it is no longer a separate reservation deposit. Any later cancellation or refund will be governed by the membership and care terms presented before enrollment.

How to request a refund

Email hello@opportino.com with the name and email address used for payment. Including the payment date helps us locate the charge faster.

We aim to acknowledge requests within two business days and initiate approved refunds within five business days. Refunds are returned to the original payment method. After we initiate the refund, the bank or card issuer may take approximately 5–10 business days to display it.

No refund fee

Opportino does not charge a cancellation, restocking, or refund-processing fee for the $25 pilot deposit. The maximum amount charged for this reservation product is $25, excluding any government-imposed tax if legally required.

Payment disputes and legal rights

Please contact us first so we can address an incorrect or unauthorized charge promptly. Nothing in this policy limits any non-waivable rights you may have under applicable law or through your card issuer.

Contact

Questions about the deposit or this policy? Email hello@opportino.com.